THE UNEXPECTED COST OF SAYING NOTHING

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It's a truism of media relations that "no comment" is itself a comment.   Not only does it leave viewers and readers with the impression that you do not challenge the allegations against you, but refusing comment on a negative story forfeits an important opportunity to respond and correct inaccuracies.  And you never know how big that story will get.

Case in point:  the travails of a former "Shark Tank" contestant, the owner of a woodworking company in Vermont.  A local paper wrote a story about his company's Chapter 11 bankruptcy, noting that the owner "was unavailable for comment."  The story got picked up by a national newspaper, and now that local "no comment" has gotten a far larger audience.  Courtesy USA Today.

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